Return Policy

In order to ensure the quality of our goods, Nova Pharma Co., Ltd always gives customers the best after-sales service and warranty. When you purchase our product Couperose & Thread Veins Balm, we are committed to the maximum warranty.

1. Scale of warranty: Based on invoice date

Status of good Before 3 days From 3 to 7 days After 7 days
Errors from manufacturer
(All errors determined belongs to manufacturer)
Free Free No return
Errors due to customer
(Including direct or indirect errors caused by customers)
No return No return No return

(*) All discounted goods and gifts are not allowed to be returned.
Errors caused by manufacturer include: Packaging error, unclear labels, expired products…
1. Requirements for returned goods
– Please make sure that invoice is attached when you return
– Please make sure that the good still has label and box when you return and the good does not have any signals of being used.
2. Customers should
– Within 24 hours after receiving the goods, please check carefully the number of goods and the type of goods according to your order. In case of errors, please contact us immediately via our hotline so that we can support you as best as possible.
– Please remember to keep invoice, label and box of goods…to ensure your rights
– Always follow us to update information because our policy can change in the future
Thanks for choosing Nova Pharma Co., Ltd to companion with your skin!
Acceptable cases for returning goods:
+ wrong number of goods
+ wrong products
+ Errors caused by manufacturer
Step 1:
Contact us via our hotline 0902 535 068 to inform your enquiry of returning goods.
Step 2:
Please send back goods to us with all these following documents:
+ Shipment bill, invoice or VAT invoice (if any)
+ Box with labels sticked outside.
to our address::
No 801, 8th floor, Vietnam Business Center Building, 57 -59 Ho Tung Mau Street, Ben Nghe Ward, District 1, HCM City
(working time: 08:00 am to 05:30 pm from Monday to Friday & 08:00 am to 12:00 am Saturday)
Step 3:
After receiving, checking and accepting your enquiry, our Returning goods Department will send back new products to you within 1 or 2 working days.

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