Customer information security policy

Thank you for visiting our website operated by Nova Pharma Company Limited. We respect and are committed to keeping your privacy private. Please read the privacy policy below to better understand the commitments we make to respect and protect the rights of visitors.

The privacy policy explains how we receive, use and (in some cases) disclose your personal information. The policy will also explain the steps we take to secure our customers’ personal information. Finally, the privacy policy will explain your choice of collecting, using and disclosing your personal information.

Protecting your personal data and building your trust are a very important issue for us. Therefore, we will use your name and other information related to you in accordance with the content of this privacy policy. We only collect necessary information regarding purchases and sales.

We will keep customer information during the time required by law or for any purpose. You can access the web and the browser without providing personal details. At that time, you were anonymous and we could not know who you were if you did not log into your account.

1. Collect personal information

We will collect your various information when you want to place an order on the website.

We collect, store and process your information for the purchase process, for future announcements and to provide services. We do not limit personal information: title, name, gender, date of birth, email, address, shipping address, phone number, fax, payment details, payment details by card or payment Bank account details

We will use information that you provide us in order to progress your order, provide services and required information via website or based on your enquiries. We are allowed to provide your name and address to the third party for the purpose of shipment (Express shipment for example).

Third party and affiliates

We may transfer your information to other companies in the group. We may transfer your information to agents and subcontractors within the framework of the privacy policy. Example: We will ask third parties to deliver goods, receive payment, analyze data, market and support customer service. As a privacy policy, we do not sell or disclose your personal data to third parties without prior consent unless this is necessary for the terms of our privacy policy or we are required to do so in accordance with the law.

Nova Pharma and third party suppliers, including Google, may use Google Analytics cookies or third party cookies (such as DoubleClick) to collect information, optimize and serve the item. Advertising destination based on user site visits in the past.

2. Using Cookie

A cookie is a small text file that can identify a unique username from your computer to our server when you access certain pages on the site and will be saved by the internet browser on your hard drive on your computer. Cookies are used to identify IP addresses and save time. We use cookies to facilitate your access to the website (eg remember your username when you want to change your shopping cart without having to re-enter your email address) and do not require any information about you (example: advertising goals). Your browser may be set to not use cookies but this will limit your use of the site. Please accept our commitment that cookies do not include any personal details and are safe with viruses.

This browser uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on a computer to help the website analyze how users enter the site. Information compiled from cookies will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate how to use your website, make reports on website activities for website operators and provide other services related to internet activities and using Internet. Google may also transfer this information to third parties as required by law or third parties process the information on Google’s behalf. Google will not associate your IP address with any other data that Google is holding. You can refuse to use cookies by selecting the appropriate settings on your browser, but be aware that this will prevent you from thoroughly using the site’s functionality. By using this website, you agree to Google processing the data about you in the manner and for the purposes stated above.

3. Security

We take appropriate technical and security measures to prevent unauthorized or unlawful access or loss or destruction or damage to your information. When collecting data on the website, we collect your personal details on a secure server. We recommend that you should not give details about payment to anyone by email, we are not responsible for any losses you may incur in exchanging your information via the internet or email.

You absolutely do not use any program, tool or other form to interfere with the system or alter the data structure. It is strictly forbidden to distribute, spread or encourage any activity to interfere, sabotage or infiltrate the data of the website system. Any violation will be deprived of all rights and will be prosecuted before the law if necessary.

All transaction information will be kept confidential but in case of legal authorities’ requirement, we will be required to provide this information to law enforcement agencies.

The terms, conditions and content of this website are governed by the laws of Vietnam and the competent Vietnamese court.

4. Customer benefits

You have the right to request access to your personal data, which may require us to correct errors in your data at no charge. At any time, you have the right to ask us to stop using your personal data for marketing purposes.

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